Samsung Electronics Expands the Self-Repair Programme to the United Kingdom
LONDON, United Kingdom – June 19th, 2023 – Samsung Electronics Co., Ltd. today announced that its Self-Repair programme is now available in the UK. This move builds on the company’s recent Korean launch of the programme.
Now, even more Galaxy customers who wish to make their own device repairs can access the tools they need, including repair kits and genuine Samsung parts, which can help prolong the lifecycle of their devices, if properly repaired[1]. The programme supports repairs to the Galaxy S20, S21 and S22 series of products as well as the Galaxy Book Pro and Galaxy Book Pro 360[2].
“Samsung is working to extend the lifecycle of our devices to encourage users to experience the optimised performance of their Galaxy device for as long as possible,” said TM Roh, President and Head of Mobile eXperience Business at Samsung Electronics. “We are committed to scaling access to our Self-Repair programme around the world while improving the repairability of our products.”
Samsung first launched its Self-Repair programme in the United States in 2022. To take the programme to European customers, Samsung is openly collaborating with leading parts distributors such as ASWO, a Germany-based after-sales service and electronics specialist for Europe and authorised Samsung distributor [3].
Providing Self-Repair Solutions Today
Starting today, Samsung Galaxy S20, 21, and S22 series users in Europe can replace the phone screen, back glass and charging ports[4]. Galaxy Book Pro series owners will have access to seven genuine parts to take repair into their own hands. This includes the case front, case rear, display, battery, touchpad, power key with fingerprint reader, and rubber feet. Customers will also be able to keep all repair tools so they can use them whenever they need, providing a convenient, no-hassle experience to fix their Galaxy devices at any time.
Samsung is committed to expanding its Self-Repair programme in the near future to include more devices, repair tools, manuals and markets. These efforts seek to broaden access to repair capabilities, empowering Galaxy customers with more choices to repair their technology.
From the end of June customers will be able to visit https://www.samsung.com/uk/ to learn more about the Self-Repair programme.
[1] Samsung is not liable for any damage to the product, any injury, or any other product safety issue caused by a repair which does not follow the instructions in these Repair Guides. Any damage to the product caused by an attempted repair (by anyone other than a Samsung Authorised Service Partner) will also not be covered by the warranty.Learn more [CTA Samsung Warranty Information | Register & Check Your Warranty | Samsung UK]. Customers can dispose of damaged or used parts yourself via local waste disposal authorities. Alternatively, contact Samsung Support to get advice on returning parts to one of our Authorised Service Partners.
[2] Galaxy Book Pro (15.6”) and Galaxy Book Pro 360 (15.6”)
[3] For Samsung customers in France, Germany, Poland, and the UK.
[4] Customers can purchase display assemblies that consist of the phone screen, metal frame, bezel and battery to replace the display. Customers with swollen batteries should not attempt self-repair and can visit any Samsung retail location for professional repair services.
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