The summer season is upon us, and it coincides with a busy time for Samsung Customer Care.
Summer equates to more entertaining and activities in and outside the home — from outdoor BBQs, cooking, and laundry to children home from school playing on gaming consoles, computers, and watching TV. In fact, 8 in 10 (79%) Americans say they enjoy outdoor BBQs with friends and family more than going out to a restaurant, per a Harris Poll. Consumers are also spending more on summer hosting and at-home entertaining. According to Affirm’s top summer spending trends report, the number of at-home entertaining purchases and home audio purchases increased 3x each, and Smart TVs were one of the top purchases made with Affirm.
That means our home appliances and consumer electronics are likely being used more frequently — requiring more preventative maintenance. In summers past, Samsung has received double the amount of Care calls compared to the spring and winter seasons[1]. In many instances, our Care calls involve common issues that can be self-diagnosed and resolved at home.
Here are a five simple Care tips to effortlessly troubleshoot and optimize the performance of your Samsung appliances, TVs, and devices during the summer season.
Nothing beats a refreshing glass of cool water in the summer heat. But, keeping up with your household’s elevated summer consumption of water bottles and cups requires changing the water filter more frequently. To remove the filter, simply rotate it a half turn counterclockwise and pull it straight out. Then, insert the new filter and turn it clockwise until it locks into place. Don’t forget to reset the water filter indicator once you’re done.
Watch more tips for keeping your water clear, cool, and delicious here!
With summer entertaining in full swing, your dishwasher is likely working at peak capacity. To keep it running efficiently, keep the removable filter clean and run a Self-Clean cycle. You can also combat stains and odors by running a Sanitize cycle with a cup of distilled white vinegar in the bottom rack. And don’t forget, dishes and cups that are loaded incorrectly will prevent them from getting clean.
Watch more dishwasher tips here.
Highlighting our leadership in Customer Service innovation, Samsung Electronics America’s Customer Care division recently received two Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality Samsung care for their TVs and home appliances and Best Digital Customer Experience for providing service via Spanish language SMS support using AI language translation technology.
Check back next week for more simple Care tips to keep your Samsung appliances, TVs, and devices running smoothly this summer.
The post 5 Simple Care Tips for Your Appliances & Devices this Summer appeared first on Samsung US Newsroom.
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